Key Challenges in Transitioning BPO Projects
December 06, 2008
Numerous studies reveal that outsourcing success often depends on how well the transition phase is implemented.Transition management is a key element of overall success in outsourcing but is especially critical to success in business process outsourcing (BPO) engagements where process complexities introduce more risk. In the entire BPO cycle, the transition phase has the maximum risk exposure with highimpact risks.The transition phase also has a higher probability of risk occurrence.
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